Elahvalleytours.com is operated by Elah Valley Tours LTD.
• LAND TOUR DEPOSIT:
Your reservation will be confirmed subject to availability at the time of request and upon receipt of your non-refundable deposit in the amount of US $200.00 per person. The deposit will be applied to the land package only.
• AIRFARE: Airlines and Air Tickets
Passengers are responsible for purchasing the airfare ticket separately. Elah Valley Tours only offers land base tour packages which means you must have air fare tickets to participate in the tours.
• Form of Payment:
We only accept major Credit Cards for deposit and final payment. The credit card must be owned by the traveler. Third-party credit cards are not acceptable. Note we have small extra fees charged if paying with credit cards like other operators to cover our merchant payments.
• FINAL PAYMENT:
Final Payment is due 30 days before departure.
• GROUP DEPOSITS:
Are subject to specific hotel and airline group contracts. Airfares quoted will be following airline policies and conditions regarding payments, cancellations, name changes, ticketing, and penalties. Fuel surcharges and airport taxes applicable at the time of ticketing must be collected.
• CANCELLATION POLICY:
Cancellation notices received:
From deposit receipt date to 65 days or more before departure: $200.00 cancellation fee per person.
Between 64 days and 45 days: $400.00 cancellation fee per person.
Between 44 days and 31 days: $500.00 cancellation fee per person.
Between 30 days up until departure date and no shows: Cancellation fee of 100% of the tour land cost will apply.
The $200.00 per person non-refundable handling fee can be credited to another tour if purchased within a year if canceled due to political instability. Passengers must retain a copy of the invoice to claim credit.
No refund for unused land services such as transfers, sightseeing, meals, hotel accommodations, entrance fees, or any other unused services that are included in the tour program.
Applicable refund(s): Upon cancellation of travel services purchased where the passenger is not at fault and has not canceled in violation of any of the reservation terms and conditions previously disclosed and agreed to by the passenger, all monies paid for services not provided will be promptly refunded. This provision does not apply if payment has been remitted to another registered Wholesale Seller of Travel or Carrier and a refund has not been obtained and the provider defaults in providing the agreed-upon transportation or service. In this situation, a written statement along with proof of disbursement of the payment received from the passenger will be provided to the passenger along with proof of the registration of the Wholesale Seller of Travel.
• AIRLINE TICKET REFUND:
Refunds if applicable for airline ticket cancellations will be processed as stipulated by the airline policy in question.
• REFUNDS:
Any claim for refund must be submitted in writing within 30 days of completion of the trip. Requests for refunds will not be accepted by phone. Valid refund requests will be processed within 30 days of receipt of the claim.
• HOTEL ACCOMMODATIONS:
The hotels included in the tour itinerary offer comfort and value for the category selected. Keep in mind that “5-star” hotels are not “Luxury” hotels. The hotel categories and standards vary depending on the countries you are visiting and may not be the same as what you experience in the USA or other countries. Hotels will be confirmed based on the hotels advertised on a specific itinerary or with hotels of similar value/category. Any special requests such as type of bedding, room location, etc. are on a “request basis” only, and are confirmed only at the discretion of the hotels unless you have specifically requested and paid for an upgraded room category that guarantees the specific request. Triple rooms consist of standard twin beds plus a sofa, folding bed, or cot for the third person. Hotel Check-in time is generally 3:00 PM and Check-out time is 12:00 noon.
• TOUR TRANSPORTATION:
In Israel, the following type of vehicles will be provided based on No. of passengers in the group:
4-6 passengers: in 7 passenger minibus with Driver/Guide (1 Staff)
7-9 passengers: in 10 passenger minibus with Driver/Guide (1 Staff)
10-14 passengers in 17 passenger minibus with Driver/Guide (1 Staff)
15-16 passengers: in 19 passenger minibus with Driver and Guide (2 or 3 Staff)
17-24 passengers: in 32 passenger minibus with Driver and Guide ((2 or 3 Staff)
25-50 passengers: in 53 passenger bus with Driver and Guide ((2 or 3 Staff)
• TOUR ITINERARY:
We reserve the right to modify and/or change the sequence of the itinerary due to unforeseen circumstances, safety security, and comfort of the passenger.
Our signature tours are guaranteed departure based on a minimum of 12 passengers, if under 12 passengers are booked on a specific date the itinerary may vary as follows:
4 nights in Jerusalem with a full-day tour of the Dead Sea, Masada, and Qumran. This would be instead of the published itinerary which includes 1 night in the Dead Sea and 3 nights in Jerusalem.
• Tour gratuities:
Our packages do not include tipping for tour guides, bus drivers, porters, and hotel staff. Suggested Tipping:
· Tour Guide: $5.00 per person per touring day
· Driver: $2.00 per person per touring day
· Porter: $0.50 per bag per person
· Wait for staff: $1.50 per person (dinner only)
· Chamber maid: $1.00 per person per day
• WEBSITE AND ADVERTISED RATES:
In the event of human or computer errors in rates displayed on our website, “Elah Valley Tours” reserves the right to re-invoice for the final correct price or service. Information, services, and pricing published on our website may include errors and inaccuracies. Elah Valley Tours makes changes regularly to pricing and information, and the content on the site is not guaranteed to be complete or correct due to human or computer errors. In no circumstance shall Elah Valley Tours be liable for any direct or indirect, punitive, incidental, or consequential damages arising out of, or in any way connected with the use and or services of our website.
• LUGGAGE AND PERSONAL PROPERTY:
LUGGAGE AND PERSONAL PROPERTY It is the passenger’s responsibility to check the specific airline policy of liability for loss, damage, or delay of checked baggage as well as the maximum allowance of weight per bag and several checked or carry-on bags permitted at no cost and additional charges imposed by the airlines including excess baggage. Luggage and personal property loss or damages must be reported to the airline or ground transportation company at the destination. Elah Valley Tours does not accept liability for the loss or damage of luggage or personal property.
• PHYSICAL ACTIVITY & HEALTH CONDITION:
Most tours require walking that may include uneven and un-pathed surfaces, cobblestone streets, steps, and inclines. Daily walking distances of 2+ miles is the average. A few tours like the option to climb Mt. Temptation are at high altitudes. It is the traveler’s responsibility to determine if they have the physical ability to participate and keep up with the normal pace of a group tour. The traveler must inform Elah Valley Tours of any medical/health circumstances that may restrict their physical ability in any way whether joining a guaranteed departure tour, day tour, or securing a private tour. The purchase of optional travel insurance is highly recommended.
• TRAVEL INSURANCE:
Elah Valley Tours recommends the purchase of travel insurance offered by Travelex Insurance and/or NTA, available for booking on our website, by calling us at 1-800-933-4421 or book directly with Travelex Insurance at 1-800-228-9792 (Provide our Location Number 05-0390), and NTA at 1-800-388-1470 (Provide our Location Number 058547). Travel insurance is optional and is not included in the tour price. Most cancelation penalties may be avoided by obtaining Travelex or NTA Insurance in addition to basic travel insurance coverage. You may also opt to book travel insurance on your own through any other source if preferred.
• PASSPORTS AND DOCUMENTS:
Tour travel documents, including E-Ticket confirmations for flights and tour confirmation, will be sent approximately two to three weeks before the departure date provided full payments have been received.
The passport must be valid for at least six months from the date of scheduled return travel. For visa requirements please contact the relevant Consulate for updated requirements. For Israel, you can visit the Israel Ministry of Foreign Affairs website for information. Passengers are responsible to ensure that Elah Valley Tours has the correctly spelled names, addresses, email, telephone, and fax information. Passenger names printed on our confirmation and airline tickets must match full legal names included on valid passports. Elah Valley Tours is not responsible if passengers are denied boarding or entry to a country for failure to provide proper travel documents. All travel reservation documents are issued electronically by e-mail. If you wish to receive travel documents by mail a cost of $20.00 per booking will be added.
• RESPONSIBILITY:
Elah Valley Tours LTD, located in The United Kingdom, and/or its associated companies, agents, and representatives act only as independent contractors for the owners and operators of transportation, accommodations, services, airline, and facilities contracted for you and, therefore, are not to be held responsible for any losses, damages, negligence, body or emotional injury you may suffer in connection with your transportation, accommodations or any other arrangements made in conjunction with these tours.
• TRUST ACCOUNT:
The United Kingdom requires certain sellers of travel to have a trust account or bond. This business has a Trust Account.
• LIMITATION OF LIABILITY:
By accepting your tour reservation confirmation and making a deposit payment on the reservation you acknowledge that in all events Elah Valley Tours, a Vacations For Less, Inc. company shall not be liable for incidental or consequential damages and that the sole extent of liability by Elah Valley Tours shall never exceed the amount paid by you and received by Elah Valley Tours to cover the cost of your tour.
• ARBITRATION/LEGAL:
Any dispute arising out of or relating to tours and travel shall be submitted to non-binding arbitration under the Federal Arbitration Act. The law in the United Kingdom about agreements to arbitrate shall apply and arbitration shall be conducted under the terms of the United Kingdom Code of Civil Procedure. The non-binding arbitration shall take place in the City of Surrey England and each party shall pay for its own cost, arbitration fees, and attorney fees.
• By authorizing deposit/payment, you acknowledge you have received, reviewed, understand and agree to the Terms and Conditions of your reservation.
07/02/23
